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Message "The website is unavailable because you are offline"

ptalatas

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Thursday, January 26th 2012, 12:57pm

Message "The website is unavailable because you are offline"

Suddenly I can not edit any page. I get the message "The website is unavailable because you are offline". But I am not offline. My internet access is working fine.

What could be the problem please ? (Please answer me in English, I do not understand German)

ptalatas

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Thursday, January 26th 2012, 1:07pm

The preview pane shows just a blank white page. The edit pane shows up like normal, but when I go to edit an article I just get the message noted above. Pressing show local website works fine, as does show folder, so clearly the problem is not with the website but with the program.

sthurn

Steffen Thurn (Zeta Software GmbH)

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Occupation: Dipl.-Ing. (FH) Technischer Redakteur / Webdesign

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Thursday, January 26th 2012, 1:45pm

The program does not get access to the internet. Maybe the access is blocked by a security software. Please check this and disable any security software.

Could you also send a screenshot and the detailed information of the error message?
Freundliche Grüße
Steffen Thurn (Zeta Software GmbH)

ptalatas

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Thursday, January 26th 2012, 2:08pm

I have already tried disabling the security software before contacting you. It did not work. I can try to take down the firewall, I guess. But I don't see why it should matter either way as the website that Zeta edits is the local one on my computer. Screen shot attached.
ptalatas has attached the following file:

ptalatas

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Thursday, January 26th 2012, 2:11pm

Taking down the firewall did not help.

sthurn

Steffen Thurn (Zeta Software GmbH)

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Thursday, January 26th 2012, 3:40pm

The article-editor uses the engine of the Internet Explorer. The Internet Explorer (version 7 or higher) is a system requirement for ZetaProducer. Which version of Internet Explorer is installed? Wrong settings of the browser probably causing the problem.
Freundliche Grüße
Steffen Thurn (Zeta Software GmbH)

ptalatas

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Friday, January 27th 2012, 9:53am

8.0.6001.18702
But I generally use Opera, which is why I did not notice something was wrong with IE. I fixed the settings in IE and things are now working as they should. Thanks for the help.

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